PROFESSIONAL SUMMARY
Jr. Account Manager offering exceptional communication and problem solving skills to build strong relationships with clients and exceed their expectations. With more than 2 years of experience in Client Success and Marketing as well as a Marketing and MBA degree, I approach every challenge with a determined attitude and a commitment to excellence.
EXPERIENCE
JUNIOR ACCOUNT MANAGER
July 2023 - Present | Mintel, Chicago, IL
● Partner with 50+ global companies across a $800k+ book of business
● Exceeded Retention Targets - achieved 100%+ retention rate in Q1 2024
● Grew book of business by 23% within the first 3 months
● Q4 2023 MVP Winner
CLIENT SERVICE ASSOCIATE
Aug 2021 - June 2023 | Mintel, Chicago, IL
● Improved user experience by 20% by resolving client issues and questions in a timely fashion and demonstrating empathy, exceptional communication, and problem-solving skills
● Managed 20+ accounts and increased profits by 7.6% per account on average by developing relationships, establishing trust, exercising skilled decision making, and understanding client needs.
● Collaborated with cross-functional teams to identify areas of improvement and streamline key business processes, resulting in increased efficiency
● Utilized Salesforce to identify and drive leads, increase customer satisfaction, and process contracts and opportunities MARKETING INTERN & JUNIOR MEDIA PLANNER
Jan 2020 - Jan 2021 | AdTime Marketing, Skokie, IL
● Diligently managed administrative tasks such as organizing contracts, facilitating client communication via...
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