PROFILE
Ambitious and enthusiastic with an ability to learn and adapt quickly to changing environments and situations. Proven ability to function and deliver with little to no supervision, or in coordination with a professional team. Some core skills include forensics, vulnerability assessments, incident response, support, information security and database administration, among many others. Dual citizen in the USA and Ireland.
EXPERIENCE
SUPPORT ANALYST @ STORYFUL
OCTOBER 2017 – AUGUST 2018
Providing technical support in a 24-hour environment for a multi-national company with 200 employees and nearly 1000 client companies worldwide. Dealing with tickets from both internal users and clients for simple, ad-hoc and complex issues, mainly through Zendesk. Performing onboarding/offboarding of new Storyful employees both in person and through Google Hangouts. Working with the security team to monitor and enforce the use of secure passwords and 2fa by all employees.
USER OPERATIONS SPECIALIST @ STORYFUL
SEPTEMBER 2018 – JANUARY 2019
Performing all tasks from the previous role while undertaking many additional projects and responsibilities. Being the only IT based role in the New York office I was responsible for everything IT related in the office ranging from issues with equipment to administration of all employee and client accounts. I also overseen various projects working closely with the finance, and in particular, security teams.
EDUCATION
Penetration Testing Student v3 2019
eLearnSecurity
Post. Grad Diploma. in Cyber Security 2018
National College of Ireland
CompTIA Security+ 2017
Pitman Training
B.Sc. (Hons) in I.T Management 2016
Dundalk Institute of Technology
Applications & Support 2015
Dundalk Institute of Technology
IT SKILLS
Penetration testing
Information Security
Malware analysis
Vulnerability scanning
Vulnerability assessments
Incident response
Networking
Forensics
Database administration
Support
Salesforce
PERSONAL SKILLS
Team player – excellent team skills developed through work experience and playing on sporting teams. Equally adept at working alone when required.
Reliable & trustworthy – previously worked in a remote role where I performed to a high standard working under my own initiative without any supervision.
Communication – highly skilled at both written and verbal communication developed through team sports as well working in team-based and client facing environments.
Motivated – very motivated and li...
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